Notifications Not Working

Troubleshooting Steps

1. Check Browser Permissions

First, make sure notifications are enabled in your browser:

Chrome:

1. Click the lock icon in the address bar
2. Find "Notifications"
3. Set to "Allow"

Firefox:

1. Click the lock icon
2. Click "Connection Secure" > "More Information"
3. Go to "Permissions" tab
4. Allow Notifications

Safari:

1. Go to Safari > Settings > Websites
2. Find Notifications
3. Allow for earnitgrid.com

2. Check In-App Settings

1. Go to Settings > Preferences
2. Find Push Notifications
3. Make sure notifications are enabled
4. Check that specific notification types are turned on

3. Check Quiet Hours

If you have quiet hours enabled, notifications won't arrive during those times:

1. Go to Settings > Preferences > Push Notifications
2. Check "Quiet Hours" settings
3. Adjust times or disable if needed

4. Check Timezone

Make sure your timezone is set correctly:

1. Go to Settings > Preferences > Push Notifications
2. Verify the timezone matches your location
3. Update if incorrect

5. Re-enable Notifications

Sometimes re-enabling helps:

1. Go to Settings > Preferences > Push Notifications
2. Disable all notifications
3. Wait a few seconds
4. Re-enable notifications
5. Accept the browser permission prompt

6. Clear Service Worker

For PWA users:

1. Go to Settings > Preferences
2. Click "Clear Cache"
3. Reload the page
4. Re-enable notifications

Platform-Specific Issues

iOS Safari

Push notifications require iOS 16.4+ and the app must be added to Home Screen (PWA).

Android

Make sure:

• Battery optimization isn't killing the browser
• Do Not Disturb is off
• Chrome is allowed to send notifications in Android settings

Desktop

• Check system notification settings (Windows/macOS)
• Make sure browser isn't blocked by system firewall

Still Not Working?

If you've tried everything:

1. Note your browser and version
2. Note your device and OS
3. Contact support with these details